About

Tom Borg is founder and president of Tom Borg Consulting, LLC. He specializes in creating
clear communication between leadership and their teams. He works at the intersection of
leadership, communication and culture. He accomplishes this through his consulting,
mentoring, workshops, webinars, assessment instruments and strategic work sessions.
Since 1995 he has been a business consultant, mentor, trainer and author with his own
company.
Some of his training and consulting clients include the Ideal-Tridon Group, Chrysler Corporation,
General Motors Corp, Ford Motor Company, ZSi-Foster, JDI Technologies, Magna Automotive
Interiors, Orca Steel, Rolled Alloys, Detroit Stoker, Detroit Windsor Tunnel, Detroit Metropolitan
Airport, Spring Engineering, Walbridge Aldinger, National Roofing Council, Rofin-Sinar, Evans
Distribution Systems, Institute of Management Accountants, American Society for Employers
and many other companies and organizations.
He is an authorized, licensed and certified Value-Added Associate of Target Training
International and their Assessment tools
He has been a monthly guest on the Small Business Association of Michigan radio show,
Michigan Entrepreneur Television, He also has been featured multiple times on Murray
Feldman’s WWJ News Radio 950.
He is the author of four books including, Making Service Count, The 5 Customer Service
Mistakes Small Business Owners Make, How to Keep a Positive Attitude in a Sometimes
Negative World and his most recent book True Small Business Brilliance.
He is the author and producer of the customer service video training system for 16-24 year old
employees Simple Strategies for Customer Service.
Tom has been featured and quoted in Michigan Manufacturing Magazine, Entrepreneur
Magazine, Rutgers Magazine, Crain’s Detroit Business, the Detroit Free Press, Corporate
Detroit Magazine, Irrigation and Green Industry Magazine and many other local and national
publications.
Tom is a member of the Plymouth Area Chamber of Commerce, and a past director-board
member for the Eastern Michigan University Alumni Association, the YMCA of Metropolitan
Detroit and a past participant in the Big Brother’s organization.

 

Making Service Count – “How to Deliver Outstanding Customer Service and Make Your Small Business More Profitable”

Real Customer Service does not happen by accident but rather through planning and doing. In this practical and action-oriented book, Tom Borg shows you how to keep your customers satisfied. As a result your company or business will be more profitable and you'll have more fun and less stress.

NOW AVAILABLE in both print (book) and audio (CD) versions.

Small Business Services Available from Tom Borg

Behavior Style Assessments and Reports for:

Business of Paradigms

Coaching Services

Consulting & Development in the following areas:

Customer Service Strategies and Implementation:

Sales & Marketing:

Professional Development & Management Skills: