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Tom Borg Consulting LLC

Tom Borg Consulting LLC


Consulting Training


Tom Borg is president of Tom Borg Consulting Development & Training. He is a small business consultant, coach, trainer, and author.  Over the past 27 years, he has worked with his clients and helped them to change their business paradigms. Tom shows small business owners how to “think outside the box”, tap the potential of their managers and employees, and take action to help make their businesses more profitable and successful.

His goal is to help small business owners and their employees succeed. He does this by showing them how to see and do things in a way that creates an environment where their clients/customers, employees, and businesses all win.
The consulting, coaching, speeches, and customized training programs he delivers, focus on, Marketing, Sales, Client/Customer Service, and Employee Performance.
His client list includes hundreds of companies, organizations, and small businesses. Over the span of his speaking career, Tom has trained thousands of his program participants in Canada, Saudi Arabia, and throughout the United States.
He is the author of two books, Making Service Count – Leveraging Customer Satisfaction to Make Your Small Business More Profitable, and his second book, How to Keep a Positive Attitude in a Sometimes Negative World. His business articles have been published in over 47 countries and have appeared in local publications such as Crain’s Business, and the Detroit Free Press. He is currently published on Ezine and Customer Service
Tom has a Bachelor’s Degree in Administration and a Master's Degree in Leadership from Eastern Michigan University. You can contact him at 734-812-0526 or visit his website at
 Tom Borg Consulting LLC - Borg

Making Service Count – “How to Deliver Outstanding Customer Service and Make Your Small Business More Profitable”

Real Customer Service does not happen by accident but rather through planning and doing. In this practical and action-oriented book, Tom Borg shows you how to keep your customers satisfied. As a result your company or business will be more profitable and you'll have more fun and less stress.

NOW AVAILABLE in both print (book) and audio (CD) versions.


Small Business Services Available from Tom Borg

Behavior Style Assessments and Reports for:

  • Owners/Principals     
  • Managers
  • Sales People
  • Employees
  • Customer Service
  • Key Personnel

Business of Paradigms

  • Paradigms and the Process of Innovation
  • Helping People Deal with Change
  • Creating Paradigm Shifts Within Your Organization
  • How to Gain New Market Share

Coaching Services

  • Business Owner Coaching
  • Son or Daughter of the Boss Coaching
  • Sales Coaching
  • Attitude Coaching
  • Speech Coaching

Consulting & Development in the following areas:

  • Business Consulting
  • Internal Focus Groups
  • Business or Organization Retreats       
  • Meeting Facilitation    

Customer Service Strategies and Implementation:

  • Customer Perception Inventory
  • Assessment of your Business’s Cycle of Service System
  • Mystery Shopper Service
  • External Customer Focus Groups
  • Re-thinking Your Service Strategy      
  • Providing Value Added Service
  • The 3 R’s to Handling Customer Complaints
  • Answering the Telephone like a Professional   

Sales & Marketing:

  • Assessment of your Business’s Selling Strategies
  • Developing Your Business’s Unique Factor
  • Creative Promotion Strategies
  • Sales Coaching / Training                       

Professional Development & Management Skills: 

  • Customer Service Excellence
  • Advanced Presentation Skills
  • Selling Skills
Ask about our FREE one-hour consultation.
Please call or email our office for a complete list of workshops and programs available.

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