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Tom Borg Consulting LLC

Tom Borg Consulting LLC


Coaching & Training Training Consulting


Tom Borg is founder and president of Tom Borg Consulting, LLC. He specializes in creating
clear communication between leadership and their teams. He works at the intersection of
leadership, communication and culture. He accomplishes this through his consulting,
mentoring, workshops, webinars, assessment instruments and strategic work sessions.
Since 1995 he has been a business consultant, mentor, trainer and author with his own
Some of his training and consulting clients include the Ideal-Tridon Group, Chrysler Corporation,
General Motors Corp, Ford Motor Company, ZSi-Foster, JDI Technologies, Magna Automotive
Interiors, Orca Steel, Rolled Alloys, Detroit Stoker, Detroit Windsor Tunnel, Detroit Metropolitan
Airport, Spring Engineering, Walbridge Aldinger, National Roofing Council, Rofin-Sinar, Evans
Distribution Systems, Institute of Management Accountants, American Society for Employers
and many other companies and organizations.
He is an authorized, licensed and certified Value-Added Associate of Target Training
International and their Assessment tools
He has been a monthly guest on the Small Business Association of Michigan radio show,
Michigan Entrepreneur Television, He also has been featured multiple times on Murray
Feldman’s WWJ News Radio 950.
He is the author of four books including, Making Service Count, The 5 Customer Service
Mistakes Small Business Owners Make, How to Keep a Positive Attitude in a Sometimes
Negative World and his most recent book True Small Business Brilliance.
He is the author and producer of the customer service video training system for 16-24 year old
employees Simple Strategies for Customer Service.
Tom has been featured and quoted in Michigan Manufacturing Magazine, Entrepreneur
Magazine, Rutgers Magazine, Crain’s Detroit Business, the Detroit Free Press, Corporate
Detroit Magazine, Irrigation and Green Industry Magazine and many other local and national
Tom is a member of the Plymouth Area Chamber of Commerce, and a past director-board
member for the Eastern Michigan University Alumni Association, the YMCA of Metropolitan
Detroit and a past participant in the Big Brother’s organization.
 Tom Borg Consulting LLC - Borg

Making Service Count – “How to Deliver Outstanding Customer Service and Make Your Small Business More Profitable”

Real Customer Service does not happen by accident but rather through planning and doing. In this practical and action-oriented book, Tom Borg shows you how to keep your customers satisfied. As a result your company or business will be more profitable and you'll have more fun and less stress.

NOW AVAILABLE in both print (book) and audio (CD) versions.


Small Business Services Available from Tom Borg

Behavior Style Assessments and Reports for:

  • Owners/Principals     
  • Managers
  • Sales People
  • Employees
  • Customer Service
  • Key Personnel

Business of Paradigms

  • Paradigms and the Process of Innovation
  • Helping People Deal with Change
  • Creating Paradigm Shifts Within Your Organization
  • How to Gain New Market Share

Coaching Services

  • Business Owner Coaching
  • Son or Daughter of the Boss Coaching
  • Sales Coaching
  • Attitude Coaching
  • Speech Coaching

Consulting & Development in the following areas:

  • Business Consulting
  • Internal Focus Groups
  • Business or Organization Retreats       
  • Meeting Facilitation    

Customer Service Strategies and Implementation:

  • Customer Perception Inventory
  • Assessment of your Business’s Cycle of Service System
  • Mystery Shopper Service
  • External Customer Focus Groups
  • Re-thinking Your Service Strategy      
  • Providing Value Added Service
  • The 3 R’s to Handling Customer Complaints
  • Answering the Telephone like a Professional   

Sales & Marketing:

  • Assessment of your Business’s Selling Strategies
  • Developing Your Business’s Unique Factor
  • Creative Promotion Strategies
  • Sales Coaching / Training                       

Professional Development & Management Skills: 

  • Customer Service Excellence
  • Advanced Presentation Skills
  • Selling Skills
Ask about our FREE one-hour consultation.
Please call or email our office for a complete list of workshops and programs available.

Video Media



Tom Borg
Founder and President

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